Refunds and Cancellation

Last updated 9 October 2026

Interim version pending solicitor review. This is a plain-English interim policy while our full legal documents are reviewed by a solicitor. It sits alongside our Terms of Service and does not affect your statutory rights.

Inventra is provided by Inventra Interface Limited (company number 17339336), 2-4 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 7QE. Contact: admin@inventrainterface.com.

1. How to cancel a subscription

Paid plans (Starter Ledger $14.99, Pro Ledger $49.99 and Enterprise Ledger $149.99 a month) and extra teammate seats ($9 a month each) are billed monthly in US dollars. They renew automatically each month until you cancel.
To cancel, go to Settings, then Subscription details, then Cancel subscription.
When you cancel, no further payments are taken. Your plan stays active until the end of the period you have already paid for, and nothing is cut off on the day you cancel. Your account then goes back to the Free plan's limits, and your data is kept.
Changed your mind? Choose Resume auto-renewal in Settings any time before that date.
Cancelling in Settings stops renewal. It does not by itself give a refund. If you want a refund under your 14-day right (section 2), email us.

2. Your 14-day right to cancel (consumers)

If you are a consumer (not buying for your business), UK law usually gives you 14 days to cancel a new online service contract without giving a reason. For a paid subscription, those 14 days start on the day you sign up for it.

Paid plans and extra seats. Your paid features start as soon as your payment goes through. We don't currently ask you, at sign-up or at checkout, to request an immediate start or to give up any part of your cancellation right. There is no tick box for this. So if you are a consumer and you cancel a new paid subscription within 14 days of starting it, we will refund what you paid for it in full.
Inventra Vision credit packs. For the same reason, if you are a consumer and you cancel a credit pack within 14 days of buying it, we will refund it in full. If you have already used some of the credits in a pack, we may reduce the refund to reflect what you used.
Free months, including LAUNCH30. If you started with a free month, cancelling before the free month ends means you pay nothing. If you are charged after a free month, you can still cancel within 14 days of that first charge for a full refund.
Renewals. The 14-day right applies to each new subscription, not to routine monthly renewals of the same subscription.
How to cancel under the 14-day right: email admin@inventrainterface.com from your account email, saying that you are cancelling under your 14-day right. You can use the model form below, but you don't have to. We will refund within 14 days of you telling us.

Model cancellation form

To: Inventra Interface Limited (company number 17339336), 2-4 Packhorse Road, Gerrards Cross, Buckinghamshire, SL9 7QE, admin@inventrainterface.com
I hereby give notice that I cancel my contract for the supply of the following service: [plan, seats or credit pack]
Ordered on: [date]
Name: [name]
Account email: [email]
Date: [date]

3. LAUNCH30 free month

With the code LAUNCH30, your first month of Pro Ledger is free. A card is needed at checkout. After the free month, Pro Ledger costs $49.99 a month (plus any extra seats or tax) unless you cancel before the free month ends. You can cancel any time in Settings, then Subscription details, then Cancel subscription, and we show a reminder in the app in the 7 days before your free month ends. If you cancel during the free month, you are not charged.

4. When else we refund

We will refund in full or in part, as appropriate, if:

you were charged twice or charged by mistake;
Inventra was not provided with reasonable care and skill, or was not as described, and we can't fix it within a reasonable time (your rights under the Consumer Rights Act 2015);
we close your account when you have done nothing wrong, or permanently shut down a feature or the service you have paid for (refund of the unused prepaid period).

Outside these situations and the 14-day right, we don't normally refund part-used months when you cancel. For business users, other refunds are at our discretion.

5. Plan changes

Upgrades start straight away through a new Stripe checkout for the higher plan. Once that checkout is paid, we cancel the old plan and Stripe prorates the unused time on it. If you leave checkout without paying, the old plan stays in place.
Downgrades to a lower paid plan take effect at the end of your current billing period. There is no partial refund for the current period.

6. Deleting your account

Deleting your account (Settings, then Danger zone, then Delete account) cancels any active subscription straight away and can't be undone. Any unused paid time and credits are lost. If you think you are owed a refund, please email us before you delete your account.

7. How refunds are paid

Payments are processed through Stripe's Managed Payments service, where Stripe (which may appear as "Link") is the merchant of record. Approved refunds go back to your original payment method in the currency you paid. They usually arrive within 5 to 10 working days of approval, depending on your bank.

8. Questions or complaints

Email admin@inventrainterface.com. We aim to reply within 2 working days.